Watch Sellers FAQ

What happens if my warranty claim is denied?

We pay for shipping back to you.

 

We always aim for transparency and the best client experience. If our watchmakers determine that any defect or damage falls outside of our Limited One-Year Warranty coverage, we will do our best to communicate what work the watch will need. We will then send the watch back to you, as is, so you can have the recommended repairs completed through another resource. We always recommend sending the watch either to the manufacturer service center or to a reputable watch repair establishment.

 

What is the Control Log?

The control log is a document that is signed by the UPS driver during a scheduled pick-up to verify that they took the package. Please keep this control log for your records.

 

The control log is a document that is signed by the UPS driver during a scheduled pick-up to verify that they took the package. Please keep this control log for your records. 

 

How do I get paid?

When you receive your final offer via email you will be able to select USPS or UPS 2-day, unless it is a retailer gift card

When you receive your final offer via email you will be able to select USPS or UPS 2-day, unless it is a retailer gift card. Gift cards are delivered via email. We process all payments by check and send them out every Friday through your selected method. If you select a trade offer you will receive a All Watches Company e-gift card or a gift card from the retail trade-in partner, you selected. 

 

When does my offer expire?

30 days

We deliver our offers via email and they are valid for thirty (30) days. Keep in mind, if you choose to sell your watch with us after the offer period, you may have to go through the quote process again, due to changes in the market over time.

 

How do I ship my watch to you?

It is important that you pack your watch a certain way to be fully covered under insurance.

 

It is important that you pack your watch a certain way to be fully covered under insurance. This will require using two cardboard boxes.

 

  • Grab two new, sturdy boxes, one smaller that will fit inside the larger. You must double box your watch and use new boxes. This is a requirement to insure your watch.
  • Pack your watch and any boxes or accessories it came with into the smaller box and seal the box. This CANNOT be the original box the watch came in.
  • Tape the “INNER BOX LABEL ONLY” label to the outside of the smaller box now containing your watch, watch box and accessories. Do this before you take the box to the UPS Store.
  • Pack the sealed smaller box into the larger box with bubble wrap and seal the larger box.
  • Tape the pre-addressed label to the larger, outermost box. Do not put anything on the box that would indicate that there is a watch or high value item inside.
  • Use clear packing tape to tape the box shut.
 

Schedule a UPS pick-up or drop your package off at an authorized UPS Store or Customer Center. If you schedule a pick up, make sure the UPS driver leaves you a signed copy of the UPS Control Log you printed. If you drop off your package at a UPS location, please do not bring the Control Log to the UPS Store. You do not need to have someone sign the UPS Control Log if you drop off the package at a UPS location. Do not drop your package off at a drop box as insurance does not cover unstaffed drop-off facilities.

 

What happens once I have sent in my watch?

We begin the inspection process

 

Once you ship your watch to us and it arrives in our facility we begin the inspection process which includes authentication and performance testing. This process typically takes 3-5 business days.

After your watch has gone through this process you will receive your final offer email. This will direct you to our seller portal to confirm the final offer and your information for payment. If you decide not to move forward, we will ship your watch back to you at no cost. However, if the watch is determined to be a replica, we will inform you of the cost to return it back to you and you will need to pay for the shipping.

 

What kinds of watches do you accept?
We work with a wide variety of high end luxury watches from our customers.

We purchase watches from over forty high-end luxury watch brands from our customers. Including:

A. Lange & Sohne

Audemars Piguet

Baume & Mercier

Bell & Ross

Blancpain

Breguet

Breitling

Bremont

BVLGARI/Bulgari

Cartier

CHANEL

Chopard

Chronoswiss

Corum

FP Journe

Franck Muller

DOXA

Girard-Perregaux

Glashütte Original

Graham

Heuer

Hublot

IWC

Jaeger-LeCoultre

Jaquet Droz

Longines

Louis Vuitton

Maurice Lacroix

Montblanc

Nomos

OMEGA

Oris

Panerai

Patek Philippe

Piaget

Rolex

Speake-Marin

TAG Heuer

Tudor

Ulysse Nardin

Vacheron Constantin

Zenith

How much is my watch worth?

We base all of our valuations on current and historical sales and market data. To do this accurately it takes a lot of information like brand, model, condition, etc. of the watch into account. For this reason, we don’t provide an off-the-cuff ballpark range over the phone, chat or email. If you would like to get an accurate quote for your watch, just fill out our quote form, and our valuation team will get back with you shortly. 

 

How do I sell my watch to you?

We make it easy with our quote form.

 

We make the process as easy as possible for our sellers. But first thing you’ll need to do is fill out our quote form to get the ball rolling. From there, you will receive an email that will give you next steps. 

 

How long does it take to get a quote on my watch?

It generally takes about 3 business days.

It generally takes us 3 to 5 business days after you submit your watch to do all the research on your specific watch model and get back to you with a quote. We base all of our valuations on current and historical sales and market data. To do this accurately it takes a lot of information like brand, model, condition, etc. of the watch into account. From time to time, we are asked to provide a “ballpark” via email or over the phone. We don’t do ballparks because we want to ensure we have all the information available on your model to give you an accurate quote the first time. Therefore, all watches must go through our quote process that you can begin by clicking here.

 

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